Customer Care Specialist ~ Reservations

Initiate conversation during sales process of inbound phone calls. Handle Out-bound calls/​ In-bound calls to/​from potential guests enquiring about accommodations in the Orlando/Disney area.​ Display confidence in the product and provide detailed explanation of services provided, local area information, personal suggestions on accommodations available and additional advantages as guest looking to stay within a private vacation pool home, condo, or town home in the Orlando area, with the objective of providing quality customer service and closing the sale. For product reference, applicants may review our Orlando vacation homes web site here.

PRIMARY DUTIES AND RESPONSIBILITIES

• The ability to speak professionally, clearly, effectively and accurately. Answer incoming phone calls with positive energy and smiling tone of voice.
• Receive telephone calls to/​from guests promoting the advantages of renting a private vacation pool home, town home or condo in the Orlando/Disney area.
• Generating interest to inbound call prospects that will help the customer make final decision to book an accommodation.
• Track leads through the established contacts on a daily basis.
• Follow up on daily reports by entering and retrieving information contained within computer database to update records, files and reservations.
• Follow up every lead (call) that could represent a business opportunity in the future.
• Answer enquiries from guests via phone, email, fax.
• Accomplish individual monthly goals.​
• Operate standard office equipment such as a computer, fax machine, multi-line telephone, scan/copy machine.
• Any other duties as assigned by reservations department such as prepare letters, memos, customer care responses, charts or spreadsheets.

**    Must have thorough knowledge of Microsoft Word, Excel and Outlook. Must have advanced computer & typing skills.

                **   Those without a positive attitude and smiling personality need not apply.

 Resumes are faxed to 877-833-9226 or email to heatherdvro.net